Politique de remboursement

Unfortunately we do not accept returns on personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Juste Nature will not accept any responsibility for the loss or damage to goods returned in this way until they are received at our address. We strongly recommend that returns are sent by a recorded or tracked method of delivery. 

You can always contact us for any questions about your product queries at stina@justenature.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.